We want your SmartStay experience to be straightforward from booking through to checkout. Your property-specific information will be provided as part of your booking.
You’ll receive the information relevant to your property, which may include:
For certain bookings, we may require identification or guest verification before arrival. We’ll explain what is required and how to complete the process.
During your stay
If you need assistance, contact the SmartStay team using the details provided with your booking.
Before checkout
Please follow the property-specific checkout instructions supplied with your booking.
